Return Policy:  

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the address below.

Bio Excel, LLC®

775 E. Blithedale Ave., Suite 337

Mill Valley, California      94941

We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that samples cannot be returned, refunded, or exchanged.

Returns authorized beyond the two week period will be charged a 25% restocking fee.

If an error has been made on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the Consumer. Please submit orders in writing whenever possible.

All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.

All returns are to be sent to our Canadian Distribution Center for assessment. The statement “Products Returning to Manufacturer” must be stated on all packages.

All unopened products must be returned in saleable condition. Similarly, full credit is subject to a quality control inspection